Information You Provide

• Account information (name, email address, company name)
• Payment and billing information
• Communications with our support team
• Content you upload to our platform (documents, knowledge base articles)
• Feedback and survey responses

Information Collected Automatically

• Usage data and analytics (pages visited, features used)
• Device information (browser type, operating system)
• IP address and approximate location
• Cookies and similar tracking technologies

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Train and improve our AI models to provide better customer support
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in operating our platform
• With your consent or at your direction
• To comply with legal obligations or respond to lawful requests
• To protect the rights, privacy, safety, or property of Help Grid, you, or others
• In connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your personal information:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection best practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal data (subject to certain exceptions)
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@helpgrid.co.uk.

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our services
• Improve our platform and marketing efforts

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When determining retention periods, we consider:

• The nature and sensitivity of the data
• Our legal and regulatory obligations
• The purposes for which we collected the data
• Whether the purpose can be achieved through other means

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with our service providers
• Compliance with applicable data protection frameworks

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us: