Support that feelshuman,powered by AI.
Help Grid automates 60–80% of support queries with AI-native tools, real-time infrastructure, and seamless human handoff.
Powered by Help Grid AI
Trusted by modern startups • Built on enterprise-grade infrastructure
Why teams choose Help Grid
Enterprise-grade support automation that scales with your business
Automate 80% of Support
RAG-powered AI that answers customer questions instantly with context-aware responses.
Real-Time Infrastructure
Built on Convex for millisecond-level updates and instant synchronization.
Human Escalation Built-In
Seamless routing from AI to human agents when complex issues arise.
Centralized Knowledge
AI embeddings, documentation, and versioned knowledge base in one place.
AI Support Built for Your Business
Help Grid automates 60–80% of support queries with AI-native tools
AI Support Built for EU Online Stores
Increase sales with faster answers
Shoppers get instant replies to product questions, delivery times, size/fit guides, stock availability, and returns & refunds.
Reduce your support workload
AI handles common inquiries + order updates 24/7.
Turn customer data into insight
Your dashboard highlights delayed orders, frequent refund reasons, customer frustration signals, and peak message times.
Boost post-purchase experience
Proactive updates reduce "Where is my order?" tickets.
Built for Modern Support Teams
Modern Support Infrastructure Powered by AI
AI Chat Automation
Instant responses with context awareness
Human Inbox
Human agents take over instantly when needed
RAG Knowledge Base
Organize, store, and version knowledge for your AI
Voice Support
Natural voice interactions across devices
Real-Time Chat Dashboard
Monitor and manage customer conversations live
Analytics & Insights
Track conversations, user activity, and support performance
Simple, transparent pricing
Start free, scale as you grow
Free
Perfect for getting started
- AI Chat Support (Limited to 100 replies)
- Smart Human Escalation (Limited)
- Basic Real-Time Chat Dashboard
- 1 Workspace
- 1 Human Agent Seat
Pro
Full automation power
- Unlimited AI Chat Replies
- Unlimited Human Handoffs
- Full Real-Time Dashboard & Analytics
- 3 Workspaces
- 5 Human Agent Seats
- Role & Member Management
- Priority Inbox Routing (Available Soon)
- Team Billing System (Available Soon)
Business
For agencies & enterprises
- Multi-Tenant Support
- Voice Agent Support
- White Labeling & Custom Branding
- Advanced Automation & SLA Routing
- Audit Trail / Logs
- Team & Role Management
- Unlimited Organizations
- Unlimited Memberships
How it works
Up and running in minutes
Connect your data
Upload docs or sync with Notion/website. Import your existing knowledge base in minutes.
Train your AI
Instantly build RAG embeddings. Your AI learns from your documentation automatically.
Automate & Escalate
Deploy chat widget → AI answers → humans step in when needed. Seamlessly.
Loved by support teams
See what our beta users are saying
Help Grid reduced our support load by 72% in the first month. The AI handles routine questions perfectly, and complex issues get to our team instantly.
Sarah Chen
Head of Support, TechFlow
The real-time infrastructure is incredible. Our customers get instant responses, and our agents see everything update live. It feels like magic.
Marcus Johnson
CTO, Scaleup Inc
We white-labeled Help Grid for our clients. The multi-tenant architecture and billing integration saved us months of development time.
Emily Park
Founder, Agency Pro
Help Grid reduced our support load by 72% in the first month. The AI handles routine questions perfectly, and complex issues get to our team instantly.
Sarah Chen
Head of Support, TechFlow
The real-time infrastructure is incredible. Our customers get instant responses, and our agents see everything update live. It feels like magic.
Marcus Johnson
CTO, Scaleup Inc
We white-labeled Help Grid for our clients. The multi-tenant architecture and billing integration saved us months of development time.
Emily Park
Founder, Agency Pro
Powered by industry-leading infrastructure
Modern Support Starts Here.
Automate your support, scale without hiring, and give customers instant answers.
No credit card required • Free forever plan available